We pride ourselves to be a champion in the race of new mobility, therefore, Huptown operates in a different class of its own. This means that we do not want to reinforce existing industry structures but seek to build better systems and positive experiences for all involved.

First, you have to download the Huptown app or register online to complete an application to become a driver, it takes about 15 mins. We will contact you once we have reviewed your application and ask you to proceed with onboarding. During onboarding, you will be asked some questions about safety and customer experience, and we will ask you to provide a self-recorded video of yourself as part of our KYC process. Once we have checked and analysed your response, we will let you start driving.

Depending on your tier, we charge a low commission per trip and we will deduct some hours out of your total contributed hours per month. We substitute those hours with fixed hourly rates depending on your tier.

Huptown has a disciplinary procedure that is broken down into three categories, which means that when a breach of the disciplinary term occurs, a driver will be referred to the disciplinary procedure. Generally, category three infraction would lead to suspension and be reported to the police, including the licensing authority in most cases.

Perks work by accumulating the Huppoint, which can be redeemed for a selection of rewards such as dining and daycation tickets, fuel vouchers, discounted insurance and much more. We also provide holiday pays which are paid as service rebates and despatched every forth-night based on a driver's tier status and vehicle category. Holiday pays are payable when you get to the second tear as a rebate.

The three-tier system is the framework that regulates the employment relationship between Huptown and our drivers from the moment of joining us. At the point of joining Huptown, every driver will have the designate role of ‘Driver’ and will work normally with all of the flexibility and independence of self-employment but with the benefits of employment such as holiday pay and so on. The second tier, Experience Manager roles are designed to provide better guarantees and a more engaging relationship between Huptown and our drivers. Drivers can qualify to become an Experience Manager after 6 months of driving for Huptown. The highest tier is the Ambassador’s role, which provides better bargaining and rights for drivers.

Pension enrolment is a choice and will be redeemable via the Huppoint system because most drivers want flexibility and may have already joined other schemes. When you opt-in to join our pension scheme by using your Huppoints, we will ask for you to agree to contribute around 20% of your hourly earnings from your agreed contract hours per month.