Last updated: October 27, 2022
We remove the friction in discoverability, booking and travel to offer a seamless magical experience to our users. Your personal data and the information that you submit to us when completing a transaction is managed and controlled securely.
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Huptown collects location information (including GPS and WiFi data) to provide you with accurate information about the services that we provide to you such as rides and experiences. Depending on whether you are a user or driver, we collect the following information.
We want to inform you that whenever you use our Services or visit our website, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
We collect information about your use of the Huptown Platform including (user, driver, connect driver, Hupvan and all of the products under our Platform). The information that we collect include data such as distance, time, date, location, destination, and payment method. We also collect information about your interactions with our Platform like our apps and websites, including the pages and content that you view and the dates and times of your use.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
We collect information about the devices that you use to access our websites and apps. The data that we collect include information about IP address, device model, type of browser, operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens.
We use third party telecommunication services to monitor and process calls, texts, emails, and push notifications that takes place on our Platform such as between you and our support representatives and between users and drivers or experience providers.
We regularly work with third-party companies such as airlines, hotels, and experience providers due to the following reasons:
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Our Services do not address anyone under the age of 18. We do not knowingly collect personal identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.