Last updated: October 27, 2022

This Privacy Policy contains important information about how we manage and deal with your personal data, we encourage you to read it carefully.

About Huptown

We remove the friction in discoverability, booking and travel to offer a seamless magical experience to our users. Your personal data and the information that you submit to us when completing a transaction is managed and controlled securely.

This Privacy Policy (“Policy”) describes the “Personal Data” that we collect about you, how we use it, how we share it, your rights and choices, and how you can contact us about our privacy practices. This Policy also outlines your data subject rights, including the right to object to some uses of your Personal Data by us.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving our Services. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Location Data

Huptown collects location information (including GPS and WiFi data) to provide you with accurate information about the services that we provide to you such as rides and experiences. Depending on whether you are a user or driver, we collect the following information.

  • User: When you open and use some services such as ride request and experiences, we collect information about your precise location. We also collect location information while the app is running in the background when you request a ride.
  • Drivers: We collect information about your precise location when you turn on the Huptown app, including while the app is running in the background when it is in driver mode.

Log Data

We want to inform you that whenever you use our Services or visit our website, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Usage Information

We collect information about your use of the Huptown Platform including (user, driver, connect driver, Hupvan and all of the products under our Platform). The information that we collect include data such as distance, time, date, location, destination, and payment method. We also collect information about your interactions with our Platform like our apps and websites, including the pages and content that you view and the dates and times of your use.


Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Device Data

We collect information about the devices that you use to access our websites and apps. The data that we collect include information about IP address, device model, type of browser, operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens.

Platform communication Data

We use third party telecommunication services to monitor and process calls, texts, emails, and push notifications that takes place on our Platform such as between you and our support representatives and between users and drivers or experience providers.

Service Providers

We regularly work with third-party companies such as airlines, hotels, and experience providers due to the following reasons:

  • To facilitate the quality and deliverability of the Services that we provide to you
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analysing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services

Children's Privacy

Our Services do not address anyone under the age of 18. We do not knowingly collect personal identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us through the contact information available on our contact us page.